The same steps listed at the beginning of this recent article can be used to upgrade the phone firmware if not already familiar with it.If the Lync Base Profile is currently enabled on the Trio then the web management interface will be disabled by default.On the heels of the recent release of the Polycom Real Presence Trio 8800 comes the first firmware upgrades.In the same fashion as previous articles on this blog covering various Lync and Skype for Business devices like the VVX desktop phones or the CX5500 Round Table camera this article outlines the various ways that the Trio 8800 can be upgraded.This must first be re-enabled either manual from the phone or via a centralized provisioning configuration before the UI can be accessed remotely on the phone to perform the upgrade process.As previously covered in this article a centralized provisioning server can be deployed, or an existing deployment designed for other Polycom SIP phones can be leveraged by the Trio.This article will also be updated over time to include the latest available release along with a documented history of all firmware releases pertinent to Lync and Skype for Business platforms.
The gear icon should continue to rotate for a few more minutes though as the Trio is still processing the firmware files.
While the Trio can be updated in all the same ways that VVX phones already support there is a new capability provided with the Trio: using the local USB port.
In fact this is a very similar process to what the CX5100/5500 also supports for firmware upgrading.
Additional releases in the same version will often include an letter revision code (e.g.
* New Skype for Business themed user interface * New USB Optimized mode for Skype foe Business tethering scenarios * Multiple video stream support and new screen layouts for video and content viewing * Various improvements in calendaring, contact search, and conferencing management Release including hotfixes and several enhancements including: – New 8500 model introduced to Trio family – Device firmware delivered via USB connectivity to Windows PC from Windows Update – Several Skype for Business user experience enhancements including and updated UI – Support for registration to different Skype for Business and Exchange accounts – Web-Sign feature for Skype for Business Online accounts – Device Lock support added – Support for in-band Skype for Business media port ranges – Reverted to client-side phone number normalization by default Release including hotfixes and several enhancements including: – Support for receiving content via Video-Based Screen Sharing (VBSS) with Sf B – SILK audio codec can be manually enabled for use with Sf B calls – TLS 1.2 support added – The Polycom MSR USB camera can now be used with a Trio 8800 – Support added for Visual on the Trio 8500 (with only the Logitech C930e USB camera) – Apple Airplay discovery over Bluetooth added to Trio 8800 Also be aware that currently the firmware releases for Trio are not lock-step with the existing VVX releases, nor with the CX5500 releases.